Refund policy
REFUND AND RETURNS POLICY
Last updated: 27 September 2026
This policy sets out your rights when you buy from Denly. It does not replace any rights you have under the law of your country — where the law gives you more than this policy does, the law wins.
1. IF SOMETHING IS WRONG WITH YOUR ORDER
Whoever you are and wherever you live, contact us if your order arrives damaged, faulty, incomplete, is not what you ordered, or does not arrive at all. Email support@denlynest.com within 30 days of the delivery date, or of the date delivery was due, with your order number and photographs of the item and packaging where relevant.
2. CLEARBOX 30-DAY ODOR-FREE GUARANTEE
The ClearBox Litter Box Air Purifier comes with a 30-day odor-free guarantee, wherever you live. If you have used it as described on the product page for 30 days and you or your guests still notice the litter box, email support@denlynest.com within 30 days of the delivery date with your order number. We will send you return instructions, and once the device reaches us we refund the price you paid for it to your original payment method. You pay the return postage.
This guarantee covers one ClearBox order per household. It is in addition to your legal rights and to section 1 above.
3. CHANGE OF MIND — CUSTOMERS IN THE EUROPEAN UNION
If you live in the EU, you have a legal right to withdraw from your purchase within 14 days of the day you (or someone you name) receive the goods, without giving a reason.
To withdraw, tell us clearly before the 14 days are up — email support@denlynest.com is enough. You may use the model withdrawal form in Annex I of Directive 2011/83/EU, but you do not have to.
After you tell us, you have a further 14 days to send the goods back. You pay the cost of returning them. Items must come back in a resaleable condition — unused, clean and in their original packaging. We may reduce your refund to reflect any loss in value caused by handling beyond what is needed to examine the item.
We will refund you within 14 days of receiving the goods back, or of receiving proof you have sent them, whichever is earlier. We refund to the payment method you used, including standard outbound shipping. If you chose a more expensive shipping option than our standard one, we refund the standard cost only.
4. CHANGE OF MIND — CUSTOMERS OUTSIDE THE EUROPEAN UNION
We do not offer change-of-mind returns outside the EU. If you order from the United States, Canada, Australia, New Zealand or the United Arab Emirates, please choose carefully — we can help with the situations in sections 1 and 2.
5. ITEMS WE CANNOT ACCEPT BACK
Items that have been damaged after delivery, modified, or returned without prior contact.
6. HOW TO START
Email support@denlynest.com with your order number and what has gone wrong. Do not send anything back before we reply — returns sent without instructions may not reach us and cannot be refunded.
7. HOW LONG REFUNDS TAKE
Once approved, refunds are issued to your original payment method. Your bank or card issuer may take a further 5 to 10 business days to show it.
8. COMPLAINTS
If you are unhappy with how we have handled a return, email support@denlynest.com. EU consumers may also use the European Commission's online dispute resolution platform.
Denly is a trade name registered with the Dutch Chamber of Commerce under KvK number 42164902, at Pannekoekstraat 95B, 3011 LD Rotterdam, Netherlands.