Terms of service

TERMS OF SERVICE

Last updated: 27 September 2026

1. WHO YOU ARE BUYING FROM

This store is operated by Denly, registered with the Dutch Chamber of Commerce under KvK number 42164902, at Pannekoekstraat 95B, 3011 LD Rotterdam, the Netherlands. Contact: support@denlynest.com.

By placing an order you agree to these terms. Please read them before you buy.

2. ORDERS

Placing an order is an offer to buy. A contract is formed when we send you a dispatch confirmation, not when you receive the order confirmation email.

We may decline or cancel an order — for example if an item is unavailable, if the price or description was wrong, if we cannot ship to your address, or if we suspect fraud. If we cancel after you have paid, we refund you in full.

3. PRICES AND CURRENCY

Prices are shown in your local currency where we support it, converted from our base currency. The currency you are charged in is shown at checkout.

Prices exclude import VAT, duties and carrier clearance fees, which are payable by you as the importer. See our Shipping Policy.

We may change prices at any time, but not for orders already placed.

4. AVAILABILITY

Items may sell out or be discontinued. If an item you ordered is unavailable we will tell you and refund you in full.

5. DELIVERY

Delivery times are estimates. See our Shipping Policy for detail on where orders ship from, how long they take, and who pays customs charges.

Risk in the goods passes to you on delivery.

6. YOUR RIGHT TO CANCEL AND RETURN

Set out in our Refund and Returns Policy, which forms part of these terms. The ClearBox 30-day odor-free guarantee is described there.

7. PRODUCT INFORMATION

We describe our products as accurately as we can. Colours vary between screens, and measurements are approximate within normal manufacturing tolerance.

Electrical products must be used as described on the product page and in any instructions supplied, plugged into a suitable mains outlet, and kept out of reach of children and pets. Check any item for damage before use and do not use a damaged item.

8. OUR LIABILITY

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Dutch law.

Subject to that, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss.

Nothing here affects your mandatory rights as a consumer.

9. INTELLECTUAL PROPERTY

The Denly and ClearBox names, our site content, photographs and copy belong to us. You may not copy or reuse them commercially without our permission.

10. GOVERNING LAW

These terms are governed by Dutch law. If you are a consumer, you keep the protection of the mandatory consumer law of the country you live in, and you may bring proceedings in your own country's courts.

11. COMPLAINTS

Email support@denlynest.com and we will reply within five business days. EU consumers may also use the European Commission's online dispute resolution platform.