Shipping policy

SHIPPING POLICY

Last updated: 30 September 2026

1. WHERE WE SHIP

We currently ship to the United States (every state except California), Canada, Australia, New Zealand, Japan, South Korea, Hong Kong, Malaysia, Israel, the United Arab Emirates, Switzerland and Norway.

We do not currently ship to California, the European Union or the United Kingdom. Orders to those addresses cannot be completed at checkout.

2. WHERE ORDERS SHIP FROM

Our products are made and dispatched by our manufacturing partner in Asia and sent directly to you. They are not held in a warehouse in your country. This keeps our prices where they are, and it is also why delivery takes longer than a domestic order.

3. PROCESSING TIME

Orders are processed within 1 to 3 business days. During peak seasons processing can take longer than usual — we would rather tell you now than surprise you later.

4. DELIVERY TIMES

United States: 8 to 12 business days after dispatch.
Everywhere else: 8 to 16 business days after dispatch.

These are estimates, not guarantees. Customs inspections, carrier backlogs and public holidays in the country of origin can add time, and we do not control any of them.

5. SHIPPING COST

United States: free shipping on every order (all states except California).
Everywhere else: free on orders over EUR 55 or the local equivalent, otherwise EUR 4.50 or the local equivalent.

The exact amount in your currency is shown at checkout before you pay.

6. IMPORT VAT, DUTIES AND CUSTOMS FEES

Because your order is shipped to you internationally, it is an import into your country.

Your customs authority may charge import VAT or duty, and the carrier may add its own handling or clearance fee, before your parcel is released. These charges are set by your government and your carrier. They are not included in the price you pay us, we do not receive any part of them, and they are payable by you as the importer.

If you refuse a parcel because of these charges, the order is treated as a change-of-mind return under our Refund and Returns Policy, and any shipping and clearance costs already incurred are not refundable.

7. TRACKING

You will receive a tracking number by email once your order is dispatched. Tracking can take several days to begin updating after dispatch, and may not update at all while a parcel is in transit between countries. This is normal and does not mean the parcel is lost.

8. WRONG OR INCOMPLETE ADDRESSES

Please check your address at checkout. We cannot change an address once an order is dispatched, and parcels returned to sender because of an incorrect address cannot be refunded.

9. LOST PARCELS

If your parcel has not arrived 30 days after the end of the estimated delivery window, email support@denlynest.com and we will replace it or refund you.

Denly is a trade name registered with the Dutch Chamber of Commerce under KvK number 42164902, at Pannekoekstraat 95B, 3011 LD Rotterdam, Netherlands.